What is It?
Tiledesk is an open-source AI-powered omnichannel chatbot and live chat platform designed to automate customer support and improve engagement. It combines conversational AI, live chat, and multi-channel messaging (including WhatsApp, Facebook Messenger, Telegram, and more) in one unified interface. With its built-in drag-and-drop chatbot builder, AI integrations, and agent handoff, Tiledesk helps businesses reduce support costs, increase conversions, and scale communications across platforms.
Key Features
Drag-and-Drop Chatbot Builder: Easily build automated conversation flows without coding.
Omnichannel Messaging: Centralize support from WhatsApp, Messenger, Telegram, and web chat.
Live Chat + Human Handoff: Seamlessly transition users from bots to human agents.
Open-Source & Customizable: Self-host or use the cloud version depending on your tech needs.
AI Integration Ready: Connect with Dialogflow, OpenAI, or other NLP engines.
Multi-Agent Support: Collaborate across teams with internal chat and agent routing.
CRM & API Integration: Sync with external tools like HubSpot, Zapier, and custom APIs.
White-Label Options: Resell or rebrand the platform as your own.
Customer Support Teams
SaaS Companies
E-commerce Stores
Telecom & Utility Providers
IT Helpdesks
Startups & Agencies
Developers (for custom integrations)
Chatbot Resellers
Automated Customer Support via Web & Messaging Channels.
Lead Qualification and Capture on WhatsApp/Facebook.
Live Chat Integration for Sales Teams.
Helpdesk Support Bots with Agent Escalation.
Multi-language Chatbots Using AI/NLP Engines.
1
Create an Account on tiledesk.com or set up your own server (open-source).
2
Use the Flow Builder to create chatbot responses and actions.
3
Connect Messaging Channels (WhatsApp, Messenger, Telegram, Web).
4
Integrate NLP Engines like Dialogflow or OpenAI if needed.
5
Add Live Chat Widget to your website or app.
6
Assign Roles & Agents for human handoff.
7
Monitor Conversations and optimize with built-in analytics.
8
Use API/CRM Integration for advanced use cases.
Free Cloud Plan: 1 chatbot, 2 agents, basic features, 1 channel.
Pro Plan: €15/agent/month
✔ Unlimited bots
✔ Up to 5 channels
✔ Advanced workflows
Business Plan: €40/agent/month
✔ Multi-project support
✔ Priority support
✔ CRM & API access
Enterprise/On-Premise: Custom pricing
✔ Full white-labeling
✔ Self-hosted deployment
✔ SLA and advanced security
Free Trial: Available on paid plans.
Comparision with Competitors
Versus Intercom: Tiledesk is more affordable and open-source, Intercom is better for large-scale enterprise.
Versus Freshchat: Freshchat is more polished, Tiledesk is more flexible for developers and integrators.
Versus Dialogflow: Dialogflow excels in NLP only, Tiledesk is a complete conversational platform.
Versus Botpress: Tiledesk offers live chat + multichannel; Botpress is more developer-heavy.
Versus Tawk.to: Tiledesk provides AI automation, Tawk.to is manual live chat only.
Open-source & self-hostable
Integrates with leading AI engines
Ideal for omnichannel support
Built-in live chat and agent routing
Affordable with white-label options
UI is not as modern as Intercom/Freshchat
Requires setup time for complex flows
Advanced features may need developer support
Tiledesk is a powerful, flexible, and budget-friendly solution for businesses looking to automate customer support while keeping the option for human engagement. Its open-source nature, AI compatibility, and omnichannel design make it a standout tool for developers, startups, and businesses aiming to deliver smarter support experiences across multiple platforms. Ideal for those who want full control without the high cost.
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